FAQ - Ordering
How do I register to shop in Internet Store?
On the Home Page Sign In/Sign Up Enter relevant details under Sign Up and submit
My online payment for an iStore Order has failed. Do I need to create a new Order?
No. You need not to create new order. Kindly send email to support@chennaimath.org with the details mentioned below Date of transaction Payment reference number Mobile number used while making the payment
What can I do if I am having trouble with my shopping cart?
Use only the recommended browsers for purchasing in https://istore.chennaimath.org (Internet Explorer 9/10, Firefox 15 & above, Google Chrome 21 and above, Apple Safari 45 and above) If trouble persists, please email to support@chennaimath.org
How long does it generally take to process an order?
It takes one to two business days for us to process an order (prior to shipping it). We are closed on Sundays. Once the order is shipped, your estimated time of arrival will be determined by your selected shipping method.
Was my order submitted successfully? I didn't see an order confirmation page.
If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still not received your order. This happens when communication back to your PC is interrupted following your order submission. You can ...
How can I check the status of my order?
If you are a registered customer, kindy login to your account and check the order status by using the link below https://istore.chennaimath.org/account/orders
I can't login to the Internet Store. What can I do?
Please make sure that the username/email is typed correctly. If you have forgotten the password, please click on Lost Password in the Login window. Then enter your email address and click submit. An email will be sent to your id. You can then enter ...
What is the return policy?
Products sold by our chennaimath.org are supported by our return policy. We need some form of proof ( a picture/photo of that item) that the item is defective along with the order number, order date and stating the nature of the defect. To submit a ...
Do you provide Gift packing?
Sorry! We do not provide gift packing.
Is it possible to change the shipping address after placing the order?
Unfortunately, you cannot. You need to inform us your new shipping address either through email (support@chennaimath.org) or phone (044 2462 1110) within one hour after placing the order. Shipment charges will be modified according to the new ...
How do I place an order in iStore?
Go to iStore Home Page; https://istore.chennaimath.org/ Click on a category of your interest and browse the products Click Add to Cart Your products will be added to cart The total number of items added to the cart and the total amount will be shown ...